Privacy Policy
Last updated: [11/06/2025]
This Privacy Policy describes how Original Frame (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from originalframe.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. How we collect and use information depends on your interaction with us. We also use this information to communicate with you, provide services, comply with legal obligations, and protect our rights and users.
Information We Collect Directly from You
- Basic contact details: name, address, phone number, email.
- Order information: name, billing/shipping address, payment confirmation, email, phone.
- Account information: username, password, security questions.
- Shopping information: items viewed, added to cart or wishlist.
- Customer support information: communications with us, e.g., messages through the Services.
Information We Collect through Cookies
We automatically collect Usage Data using cookies, pixels, and similar technologies. Usage Data may include device info, browser info, IP address, and interaction with the Services.
Information We Obtain from Third Parties
- Vendors supporting our Site and Services, such as Shopify.
- Payment processors collecting payment information to fulfill orders.
- Tracking technologies used by us or third parties when you visit our Site, open emails, or interact with Services or ads.
How We Use Your Personal Information
- Providing Products and Services: Process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns/exchanges, enable reviews.
- Marketing and Advertising: Send promotional communications, display tailored ads, and improve Services.
- Security and Fraud Prevention: Detect and prevent fraudulent or malicious activity.
- Communicating with You: Provide customer support and improve Services.
Cookies
We use Cookies to improve the Site and Services, run analytics, remember preferences, and show relevant content. Learn more at Shopify Cookies Policy. You can manage cookies through your browser settings, though blocking cookies may limit functionality.
How We Disclose Personal Information
- Vendors and third parties performing services on our behalf.
- Business and marketing partners, including Shopify.
- When you consent or request us to share information (e.g., social media integration).
- Affiliates within our corporate group.
- In connection with business transactions or legal obligations.
User Generated Content
Reviews and other content you post publicly are accessible by anyone. We are not responsible for how others use this information.
Third Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their privacy practices or content. Review their policies before sharing personal information.
Security and Retention of Your Information
No security system is perfect. Information you send may not be fully secure. Retention periods depend on account maintenance, service provision, legal obligations, and dispute resolution.
Your Rights and Choices
- Right to access / know
- Right to delete
- Right to correct
- Right of portability
- Restriction of processing
- Withdrawal of consent
- Appeal
- Managing communication preferences
You may exercise these rights via the Site or by contacting us. Verification may be required before fulfilling requests.
Complaints
For complaints regarding personal information, contact us. Unsatisfied? You may appeal or contact your local data protection authority.
International Users
Personal information may be processed outside your country. Transfers rely on recognized mechanisms, such as Standard Contractual Clauses where applicable.
Contact
Questions about privacy or to exercise rights? Email: info@originalframe.com