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Refund Policy

Returns & Refunds

At Original Frame, your satisfaction is our top priority. We understand that sometimes a product may not fully meet your expectations, and we want to ensure a seamless and positive experience when it comes to returns, refunds, and exchanges.

Return Policy

  • We accept product returns within 30 days of the purchase date. To qualify for a return, items must be in their original condition, unused, and with all packaging intact.

Initiating a Return

  • To initiate a return, please contact us at info@originalframe.com with your order number and the reason for the return. Our customer service team will guide you through the process and provide instructions and the return address.

Exchanges

  • If you wish to exchange an item, please return the original item as per our return instructions. Once your return is accepted, you may make a separate purchase for the new item.

Refund Process

  • Refunds will be processed within 10 days after we receive and inspect the returned item. We will notify you via email once your return has been processed and the refund has been issued.
  • Refunds will be issued to the original method of payment. Depending on your card issuer's policies, it may take additional time for the credit to appear in your account.

Contact Information

For any questions or further assistance regarding returns or refunds, please contact us:

We are committed to ensuring that your experience with Original Frame is enjoyable and satisfying. Thank you for your cooperation and for choosing Original Frame.