Refund Policy

At Original Frame, we want you to love your wall art. If something isn't right, we're here to help. Please read this policy carefully so you know exactly what to expect.

Order Cancellations

You may cancel or change your order within 24 hours of placing it, provided it has not yet entered production or shipping. To cancel, email info@originalframe.com with your order number. Once an order has entered production or has shipped, it can no longer be cancelled, but it may still be eligible for return under the terms below.

Return Window

We accept returns within 30 days of the delivery date. To be eligible, your item must be new, unused, in its original condition, and returned in its original packaging.

Returns We Accept

We accept returns for both defective and non-defective products within the 30-day window. If you have simply changed your mind, that's okay — your item just needs to meet the condition requirements above.

Exchanges

We do not offer exchanges. If you would like a different item, please return your original order for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at info@originalframe.com and include:

• Your order number
• A description of the issue
• Clear photos of the item and the packaging

We will arrange a free replacement or a full refund at no charge to you.

How to Start a Return

1. Email info@originalframe.com with your order number and the reason for your return.
2. Our team will review your request and provide return instructions along with a prepaid return label.
3. Returns are made by mail using the label we provide. Please do not send items back before receiving confirmation, as returns sent without authorization may not be processed.

Return Shipping Costs

Return shipping is free. We provide a prepaid return label for you to download and print. No restocking fees apply to any return.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Late or Missing Refunds

If you have not received your refund within the stated period, please first check with your bank or card provider, as processing times vary. If you have done this and still have not received your refund, contact us at info@originalframe.com.

Contact Us

Original Frame
2740 Slough Street, Mississauga, Ontario L4T 1G3, Canada
Email: info@originalframe.com

The fastest way to reach us is by email or through our Contact page. We respond to all enquiries within 24 hours, Monday to Friday.